1. Introduction
These Terms and Conditions (“Terms”) govern the use of the services and website of Lewis & Grey Pty Ltd (“Lewis & Grey”, “we”, or “the Company”). Lewis & Grey is a public relations (PR) services company based in New South Wales (NSW), Australia. By accessing our website or engaging our PR services, you (“you” or “the Client”) agree to be bound by these Terms. If you do not agree with any part of these Terms, you should refrain from using our website or services. These Terms constitute a legal agreement between you and Lewis & Grey regarding the provision of our services and the use of our content.
2. Services and Business Nature
Lewis & Grey provides professional public relations (PR) services to its clients. Our services may include communications strategy, media relations, press release writing, event publicity, and other PR or communications consulting as agreed with each client. We do not sell any physical goods or digital products through our website, and no e-commerce transactions (online sales of items) take place on our site. As such, provisions related to the sale of goods or online merchandise (such as shipping, product returns, or consumer product warranties) are not applicable under these Terms. Our focus is solely on delivering PR services, and all engagements for such services are handled through direct client contracts or agreements, not through online product sales.
3. Acceptance of Terms
Use of our website or engagement of our services signifies your acceptance of these Terms. You acknowledge that you have read and understood these Terms, and you agree to abide by them. If you are entering into these Terms on behalf of a company or other legal entity as our client, you represent that you have the authority to bind that entity to these Terms. Lewis & Grey may update or amend these Terms from time to time. Continued use of our website or services after any changes constitutes acceptance of the new Terms, so please review them periodically.
4. User Obligations
We do not impose any specific obligations on users beyond those stated in these Terms and applicable laws. As a user of our website or a client of our services, you are expected to use our site and services lawfully and respectfully. You must not engage in any activities that could harm, disrupt, or unlawfully interfere with our website, services, or other users. Other than adhering to these Terms and providing accurate information when requested (for example, when contacting us or during service engagements), there are no additional contractual obligations required from you under these Terms.
5. Fees, Payment, and Refund Policy
If you engage Lewis & Grey for PR services, the fees and payment schedule will be defined in a separate proposal or contract specific to those services. All payments made to Lewis & Grey for services are final and non-refundable. We maintain a no refunds policy: once you have paid for a service or retainer, you will not be entitled to a refund if you change your mind or decide to terminate our services early. This no-refund policy applies to all circumstances, including advance payments or deposits. Exceptions to this policy will only be made if required by applicable law (for example, where a refund is mandated under Australian Consumer Law) or if explicitly agreed to by us in writing. By making a payment to Lewis & Grey, you acknowledge and accept that you are not entitled to receive a refund except as lawfully required.
6. Intellectual Property Rights
All content, materials, and intellectual property provided on the Lewis & Grey website or delivered through our services are owned by or licensed to Lewis & Grey Pty Ltd, unless otherwise stated. This includes (but is not limited to) text, images, graphics, articles, press releases, reports, and any original materials we create for clients. Copyright: Lewis & Grey retains the copyright in all original content and materials it produces. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent, except for your own internal purposes in connection with our services.
Lewis & Grey does not currently own any registered trademarks. Our company name and logo, while used as our brand identifiers, are not registered trademarks at this time. Any other trademarks, service marks, or logos that appear on our website or materials (for example, those of clients or third parties) are the property of their respective owners and are used by us only for identification or informational purposes. Nothing in these Terms grants you any rights to use any Lewis & Grey branding or any third-party trademarks. All rights not expressly granted to you are reserved by Lewis & Grey.
7. Privacy Policy
Protecting your privacy is important to us. Any personal information that Lewis & Grey may collect or process through our website or in the course of providing services will be handled in accordance with our Privacy Policy. Our Privacy Policy is a separate document that outlines how we collect, use, store, and protect personal data, and it is available on our website (or provided to you upon request). We encourage you to read the Privacy Policy to understand our privacy practices. By agreeing to these Terms or by using our services, you acknowledge that you have read our Privacy Policy and agree to the collection and use of your information as described therein. The Privacy Policy is hereby incorporated into these Terms by reference. In case of any inconsistency between these Terms and the Privacy Policy regarding personal data, the Privacy Policy will prevail for privacy-related matters.
8. Dispute Resolution
Lewis & Grey is committed to resolving any disputes in a fair and efficient manner. Any dispute, controversy, or claim arising out of or relating to these Terms, our website, or the provision of our services (including any question regarding their existence, validity, or termination) shall be addressed as follows before initiating any court proceedings: Good Faith Negotiation: First, the parties must attempt to resolve the dispute through good faith discussions and negotiation. The party raising the issue should notify the other party in writing with a brief description of the dispute, and both parties should make reasonable efforts to discuss and resolve the matter amicably. Mediation: If a resolution cannot be reached through negotiation within a reasonable time (for example, 14 days from the initial notice of dispute), the parties agree to attempt resolution through mediation. Mediation will be conducted by a neutral third-party mediator mutually acceptable to both parties. The mediation will take place in Sydney, NSW (or another location agreed by the parties), and the parties will share the costs of mediation equally unless otherwise agreed. Both parties agree to participate in the mediation in good faith and attempt to reach a mutually acceptable settlement. Arbitration: If the dispute remains unresolved after mediation, either party may refer the matter to binding arbitration as the next step. The arbitration shall be conducted in NSW, Australia, under the rules of an established arbitral institution or framework agreed upon by the parties (such as the Australian Centre for International Commercial Arbitration (ACICA) rules), or, if no agreement on the institution, then according to the Arbitration Act applicable in NSW. The decision of the arbitrator(s) shall be final and binding on both parties, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction. By agreeing to these Terms, both you and Lewis & Grey agree to follow the above dispute resolution process in good faith before resorting to litigation. Only if the dispute resolution steps above are exhausted or an impasse is reached may either party initiate legal proceedings in a court (and in that case, Section 9 (Governing Law) below will apply to determine jurisdiction). Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief from a court if necessary to prevent immediate and irreparable harm.
9. Governing Law
These Terms and any dispute or claim arising from them or from the use of our services or website are governed by the laws of New South Wales (NSW), Australia. By using our services or website, you agree that any legal matters will be addressed under the laws of NSW. Subject to the dispute resolution process outlined above, you agree to submit to the exclusive jurisdiction of the courts of New South Wales for the resolution of any dispute that cannot be resolved through negotiation, mediation, or arbitration. If you are located outside Australia, you acknowledge that you are voluntarily accessing our services and that you are responsible for compliance with local laws, if and to the extent local laws are applicable.
10. Limitation of Liability and Disclaimers
Services Provided “As Is”: While Lewis & Grey strives to provide high-quality PR services and accurate information on our website, all services and content are provided on an “as is” and “as available” basis. We make no guarantee that our PR strategies or efforts will achieve any specific outcome (such as particular media coverage, public response, or business results), as outcomes can depend on many factors outside our control. To the fullest extent permitted by law, we disclaim all warranties, representations, or conditions of any kind, either express or implied, regarding our services and website content. This includes any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. Limitation of Liability: To the extent permitted by applicable law, Lewis & Grey (including our directors, officers, employees, and agents) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, loss of opportunity, loss of data, or business interruption, arising out of or in connection with your use of our services or website content. Our total liability for any claims arising under these Terms or in connection with your use of our services, whether in contract, tort (including negligence), or otherwise, shall be limited to the amount you have paid us for the services in question (if any) or, if the claim does not relate to a paid service, to an amount of AUD $100. This limitation of liability applies to the maximum extent permitted by law and is cumulative (meaning our multiple claims will not increase this cap). Australian Consumer Law: Nothing in these Terms is intended to exclude, restrict, or modify rights which you may have under any law (including the Australian Consumer Law) which may not be excluded, restricted, or modified by agreement. If any liability cannot be disclaimed or limited by law, then this limitation of liability section will apply to the fullest extent permitted, and Lewis & Grey’s liability will be limited to the smallest amount permitted by law.
11. No E-Commerce Activities
For clarity, Lewis & Grey does not operate an online store or sell products through its website. No e-commerce transactions (such as online ordering of goods, electronic downloads for purchase, or direct online payment for products) are conducted on our site. Any payments to Lewis & Grey for services are handled through invoicing and offline payment methods as agreed with clients, not via an online checkout system. Therefore, terms and regulations specific to e-commerce or online product sales (including shipping policies, online payment security, consumer product returns/refunds, etc.) do not apply to our website or services. If in the future Lewis & Grey offers any online purchase options, these Terms will be updated accordingly to include appropriate e-commerce terms.
12. Amendments and Severability
Amendments: Lewis & Grey reserves the right to modify or update these Terms at any time. If we make material changes, we will provide notice by updating the Terms on our website with a new effective date. It is your responsibility to review the Terms periodically for any updates. Your continued use of the website or our services after any modifications to the Terms indicates your acceptance of the revised terms. Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or other authority of competent jurisdiction, that provision shall be deemed severed from the Terms and will not affect the validity and enforceability of the remaining provisions. The remaining sections of these Terms will continue in full force and effect. If a provision is found to be invalid or unenforceable, the parties agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, to the extent permitted by law. Entire Agreement: These Terms (along with any additional agreements or contracts you may enter into with Lewis & Grey for specific services and our Privacy Policy) constitute the entire agreement between you and Lewis & Grey regarding your use of our website and services. They supersede any prior or contemporaneous understandings, agreements, or communications between you and us, whether oral or written, relating to the same subject matter.
13. Contact Information
If you have any questions, concerns, or require further information about these Terms and Conditions, please contact us: michael@lewisandgrey.com
